If an order is marked as Delivered, but your buyer is complaining as not received, please raise a ticket with us within 48 hours for us to get the POD (Proof of Delivery) from the respective courier company. If you fail to raise a complaint within the stipulated time, it is not possible to get the POD from the courier company, and hence the order will be marked as Delivered.

Note: The time window is set by courier partners and it is a common timeframe among all of them. We understand that in some cases you may not able to raise an issue on it within 48 hours and our recommendation is that you can call every customer after delivery of the order to ensure you are able to follow the compliances set by the courier partners.