Common Reasons for Orders Sync Failures
- Automatic orders will be syncd with 60 minutes interval, so wait for an hour and check again.
- Nil balance or Not enough funds in Gift Voucher.
In such cases, visit here to check your pending orders. You can click on Pay Now and clear payment via online payment gateway for the respective orders. Or you can add amount for Gift Voucher and contact our support at below mail address. - If COD Order, make sure to confirm it in reseller.baapstore.com's My Account > Action Required page and click on 'tick' icon in the respective order row.
- Check if any RTO fees is not cleared, if so clear it and place order.
- Check if the SKU number is same as our SKU number.
- Check if the product you placed is available with us at required quantity.
- If your order has multiple products, check if all of those are our products only and if all those has available quantity with us. Otherwise place orders manually for our products only.
- Your Selling Price must be higher than our total cost which is wholesale price + shipping cost.
- If international orders (other than India), please place orders manually.
- If your customers use coupon code on your website, those orders may not sync properly. So we recommend you to place those orders manually (this issue will soon be fixed, please check with us).
Not able to fix it on your own? Worry NOT, contact our support team at the below mail address.
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